Hoss Co. (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect when you use bethehoss.com, request a quote, place an order, or interact with our brand online, and how we use and protect that information. By using our website, you agree to the terms described here.
What We Collect
We collect information you provide directly (for example, when you submit a quote request or create an account) and information collected automatically when you browse our site.
Information You Provide
- Name, email address, phone number, and preferred contact method
- Team, brand, or company name
- Project details, timelines, quantities, and artwork or logo files you upload
- Shipping and billing addresses, payment details (processed through Shopify — we never store full card numbers)
- Messages or support requests you send us
Information Collected Automatically
- IP address, device type, browser, operating system, and referring URL
- Pages viewed, time on site, clicks, and similar usage data
- Cookies and similar technologies (see “Cookies & Tracking” below)
How We Use Your Information
- Respond to quote requests and prepare custom apparel orders
- Process payments and fulfill orders
- Communicate with you about your project, order status, or support
- Send marketing emails or SMS (only if you’ve opted in; you can unsubscribe anytime)
- Improve our site, products, and customer experience
- Prevent fraud and comply with legal obligations
Cookies & Tracking
We use cookies and similar technologies to run the site, remember your preferences, and measure performance. This may include:
- Essential cookies — required for the site to function (cart, login, security)
- Analytics — Google Analytics and similar tools to understand how visitors use the site
- Advertising— Google Ads, Meta (Facebook), and similar platforms to measure ad performance and show relevant ads
You can control cookies through your browser settings. Disabling non-essential cookies won’t affect your ability to browse or order.
Sharing Your Information
We don’t sell your personal information. We share it only with service providers who help us operate the business, such as:
- Shopify (e-commerce platform and payments)
- Chipply (team store platform)
- Email, CRM, SMS, and analytics providers
- Shipping carriers to deliver your order
- Legal or government authorities when required by law
These providers only receive what they need to perform their service, and they’re required to keep it secure.
Your Rights
Depending on where you live, you may have the right to:
- Access, correct, or delete the personal information we hold about you
- Opt out of marketing emails or SMS (unsubscribe link in every message)
- Request that we stop selling or sharing your data (we don’t sell, but this right exists under California law)
- Request a copy of your data in portable format
To exercise any of these rights, email hello@bethehoss.com.
Data Retention & Security
We keep your information only as long as needed to serve you or comply with the law. We use industry-standard safeguards to protect your data, but no system is 100% secure. If we ever learn of a breach affecting your personal information, we’ll notify you as required by applicable law.
Children’s Privacy
Our site isn’t directed to children under 13, and we don’t knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we’ll delete it.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top reflects the most recent change. Material changes will be posted on this page and, where appropriate, communicated by email.
Contact Us
Questions about this privacy policy or how we handle your information:
Email: hello@bethehoss.com
Phone: 1 (847) 772-2191